A: In the confirmation of your booking you will receive a voucher, specifying all the details: the name of the local agency, address and telephone number, mobile phone number to the representative and also 24/7 emergency number. Also there will be information which board you should look for at the airport outside the arrival hall.

A: Please contact the local number or emergency number as specified on the voucher. This is the number for our local representative who will help you.

A: Depending on the transfer booked, shuttle and shared transfers will pick-up and drop off people en-route, private transfers provide a direct door to door service.

A: Our local representative monitors all incoming flights and will wait for you if your flight is delayed. We would be pleased if you let us know about delays by text to  emergency mobile by text or call.

A: Bringing any oversized luggage may incur a local charge, please add a note on the special request section on our booking page ensuring that we are aware of the extra luggage.

A: You may cancel your booking at any time using our on-line service request cancellation via e-mail sent to